Shipping policy
Shipping & Production Policy
All Tako Mats products, whether custom or pre-designed, are made to order right here in Australia.
That means your gear is manufactured specifically for your order rather than sitting pre-made on a shelf. We aim to get every order made, packed and on its way to you as quickly as we can.
Production Time
Because every Tako Mats product is made to order, please allow time for us to manufacture your order before it is shipped.
Our usual production targets are:
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Pre-designed products: approximately 2–3 business days
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Custom products: approximately 5–7 business days
These are estimated production timeframes, not guaranteed dispatch dates.
Custom products generally take longer because your artwork may need to be reviewed, prepared, enhanced or adjusted for production, and in some cases a mock-up may need to be prepared and approved before manufacturing can begin.
Production times can vary depending on order volume, seasonal demand, artwork requirements, customer approval times, product and material availability, equipment availability and other production factors.
During particularly busy periods, we may experience a production backlog and orders may take longer than our usual estimates. If we become aware that your order is likely to experience a significant delay, we'll endeavour to let you know.
If you need an order by a particular date, please contact us before placing your order. Unless we've expressly agreed to a specific deadline, we cannot guarantee that an order will be produced, dispatched or delivered by a particular date.
Shipping Within Australia
We ship Australian orders using Australia Post.
Our standard shipping option generally has an estimated Australia Post delivery timeframe of approximately 3–5 business days after dispatch, depending on your location.
Where available, you may also be able to select Express Post at checkout.
Express Post only affects the Australia Post delivery portion of your order. It does not mean express production and does not move your order ahead in our production queue unless we have expressly agreed otherwise.
Australia Post delivery timeframes are estimates and are not guaranteed by Tako Mats.
International Shipping
We ship to selected international destinations.
International delivery times vary depending on the destination, postal network, customs processing and other factors outside our control.
Customers are responsible for any import duties, taxes, customs charges or similar fees imposed by the destination country unless otherwise stated at checkout.
Customs processing may also delay delivery.
Tracking
Orders are sent with tracking where available.
Once your order has been dispatched, we'll provide tracking information so you can follow its progress.
Tracking may take some time to update after Australia Post or the relevant postal provider first receives the parcel.
Shipping Rates
Shipping costs are calculated at checkout based on factors including your location, order size and the shipping service selected.
Available shipping options and their prices will be displayed before you complete your purchase.
Delivery Delays
Once an order has been dispatched, delivery is handled by Australia Post or the relevant international postal or delivery provider.
Delivery can occasionally be affected by postal delays, weather, customs, network disruptions and other circumstances outside our reasonable control.
While we cannot guarantee carrier delivery timeframes, we'll do what we reasonably can to assist if your parcel is significantly delayed or appears to be lost.
Nothing in this policy limits any rights or remedies you may have under the Australian Consumer Law.
Incorrect Shipping Addresses
Please carefully check your shipping address before completing your order.
You are responsible for providing an accurate and complete delivery address.
If you notice an error, contact us as soon as possible at taco@takomats.com.au. If your order has not yet been dispatched, we'll do our best to update the address.
Once an order has been dispatched, we may not be able to change or redirect it.
If a parcel is returned to us because an incorrect or incomplete address was provided, you may be required to pay the cost of re-shipping the order to the correct address.
Questions About Your Order
If you have any questions about production, shipping or the status of your order, please contact us through our Contact page or email: