Privacy Policy

Effective Date: 2 October 2026

At Tako Mats, we respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, upload artwork, communicate with us or otherwise interact with Tako Mats.

Our website is operated through Shopify and is available at www.takomats.com.au.

1. Information We Collect

Depending on how you interact with us, we may collect information including:

Contact & Account Information

This may include:

• your name;

• email address;

• telephone number;

• shipping address;

• billing address; and

• information associated with your customer account.

Order & Transaction Information

This may include:

• products ordered;

• customisation options;

• order history;

• transaction information;

• shipping information;

• communications relating to your order; and

• limited payment information provided to us by our payment providers.

Payments are processed through third-party payment providers. Tako Mats does not generally receive or store your complete credit or debit card details.

Customer Artwork & Uploaded Content

When you order a custom product, we may collect and store images, artwork, photographs, logos, graphics, text and other files that you upload, email or otherwise provide to us.

This may include personal information where the content itself identifies or depicts you or another person.

Our use of customer-supplied content is also subject to our Terms & Conditions, including the permissions granted to Tako Mats for manufacturing, displaying and promoting custom products.

Communications

We may collect information you provide when you contact us, including through:

• email;

• website forms;

• social media;

• customer service enquiries;

• order communications; and

• other interactions with Tako Mats.

Website & Device Information

When you use our website, we and our service providers may automatically collect information such as:

• IP address;

• browser type;

• device type;

• operating system;

• pages viewed;

• referring websites;

• interactions with our website;

• approximate location derived from technical information; and

• cookie and analytics information.

2. How We Use Your Information

We may use personal information to:

• process, manufacture and deliver orders;

• create and manage customer accounts;

• communicate with you about orders;

• prepare proofs and mock-ups;

• provide customer service;

• perform image cleanup, enhancement and production preparation;

• process payments and refunds;

• arrange shipping and provide tracking;

• investigate warranty, refund or other customer service claims;

• prevent fraud, misuse and security incidents;

• maintain appropriate business and transaction records;

• improve our website, products and customer experience;

• understand how customers use our website;

• measure the effectiveness of advertising and marketing;

• send marketing communications where you have consented or where otherwise permitted by law;

• promote Tako Mats products and services as permitted under our Terms & Conditions;

• comply with legal and regulatory obligations; and

• establish, exercise or defend legal claims.

3. Customer Artwork & Custom Orders

Customer artwork and other uploaded content may be stored and processed for purposes associated with producing and administering your order.

This may include:

• preparing artwork for production;

• creating proofs and mock-ups;

• image enhancement;

• manufacturing;

• quality control;

• customer service;

• reproducing a previous order where appropriate; and

• maintaining reasonable business records.

As explained in our Terms & Conditions, customer-created products may also be photographed, filmed or displayed for Tako Mats' portfolio, website, social media, advertising and other promotional activities.

Where Customer Content contains personal information about another person, you should ensure that you are authorised to provide that information to us.

The ownership and intellectual property provisions applying to Customer Content are explained separately in our Terms & Conditions.

4. How We Share Information

We do not sell or rent your personal information.

We may disclose personal information to service providers where reasonably necessary to operate our business and provide our services.

These may include providers involved in:

• ecommerce and website hosting, including Shopify;

• payment processing;

• shipping and delivery, including Australia Post;

• email and customer communications;

• cloud storage and file processing;

• website analytics;

• advertising and marketing;

• fraud prevention and security;

• accounting and business administration; and

• IT and technical services.

We may also disclose information where required or authorised by law, to respond to legal processes, to protect our legal rights, or in connection with the sale or restructuring of our business.

5. Shopify

Our online store is operated using Shopify.

Shopify processes certain information about customers and website visitors in order to provide its ecommerce services to us.

Information processed through Shopify may be handled in accordance with Shopify's own privacy practices and may be processed using systems located outside Australia.

6. Shipping

We use Australia Post to deliver orders.

Where necessary to deliver your order, we may provide Australia Post with information such as:

• your name;

• delivery address;

• email address;

• telephone number; and

• information reasonably required to arrange and track delivery.

Australia Post handles that information in accordance with its own privacy practices.

7. Cookies, Analytics & Advertising

Our website and service providers may use cookies and similar technologies.

These technologies may be used to:

• keep the website functioning correctly;

• remember preferences;

• understand website usage;

• measure website performance;

• analyse customer behaviour;

• measure advertising effectiveness; and

• provide or personalise advertising.

Depending on the services currently used by Tako Mats, information may be processed by analytics and advertising providers such as Google and Meta.

You can control or disable certain cookies through your browser or other available privacy controls. Disabling some cookies may affect the operation of parts of our website.

8. Marketing Communications

We may send you promotional emails or other marketing communications where you have opted in or where otherwise permitted by law.

You can unsubscribe from marketing emails at any time using the unsubscribe link contained in the message.

Unsubscribing from marketing communications does not prevent us from sending transactional or service communications relating to an order, account or enquiry.

9. Overseas Processing

Some of the service providers we use operate internationally or store and process information using systems located outside Australia.

As a result, personal information may be processed or stored in countries outside Australia.

The locations involved may change depending on the infrastructure and service providers used by Tako Mats.

Where appropriate, we take reasonable steps in relation to the handling of personal information by the service providers we use.

10. Storage & Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

We use established ecommerce, payment, communications and technology providers and take reasonable security measures appropriate to the nature of our business.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

11. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, legal, accounting, tax, dispute resolution and record-keeping purposes.

Different types of information may be retained for different periods.

Customer artwork and production files may be retained so that we can provide customer service, maintain production records or assist with future or repeat orders.

Where information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate and subject to any legal requirements that apply.

12. Access & Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete or misleading.

To make a request, contact:

taco@takomats.com.au

We may need to verify your identity before providing access to personal information.

There may be circumstances where we are legally permitted or required to refuse access to particular information.

13. Requests to Delete Information

You may contact us to request deletion of personal information we hold about you.

We will consider deletion requests having regard to applicable law and our legitimate requirements for retaining business records.

We may need to retain certain information where reasonably necessary for purposes including:

• completing or administering an order;

• accounting and taxation;

• fraud prevention;

• resolving disputes;

• warranty and customer service records;

• enforcing our agreements; or

• complying with legal obligations.

14. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us at:

taco@takomats.com.au

Please provide enough information for us to understand and investigate your concern.

We will endeavour to investigate and respond to privacy complaints within a reasonable period.

If you are not satisfied with our response and Australian privacy law provides you with the right to do so, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

15. Third-Party Websites & Services

Our website may contain links to websites, social media platforms or services operated by third parties.

Those third parties may have their own privacy policies and practices. Tako Mats is not responsible for the privacy practices of third-party websites or services that we do not control.

16. Children's Privacy

Our products and website are not specifically directed at young children.

If you provide personal information relating to another person, including a child, you should ensure that you have the authority or consent required to provide that information to us.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers, technology or legal obligations.

The latest version will be published on our website with an updated effective date.

18. Contact Us

For privacy questions, requests or complaints, please contact:

Tako Mats
Sydney, NSW, Australia
Email: taco@takomats.com.au